Performance Metrics

Alignment of Expectations

Alignment of expectations is key to the development of a positive client relationship. Determining the client’s goals is the first step to success. We assess every client and every project individually to ensure the most significant returns on efficiency and yields.

Establishing and documenting clear expectations takes time and dedication. This is the cornerstone of our approach. No detail is too minuscule, and no question or concern is too trite. Only a detailed plan that considers the project from multiple perspectives can capture every aspect that is crucial to success. A team that aligns expectations proactively is a team that is highly successful.

Performance Measures - Service Level Agreements:

Our “Best in Class” standards mean that we are keenly aware of getting the job done to your exacting business requirements.  Seamless service coupled with customized supply chain solutions means we always honor our SLA’s.

  • Transportation options include dedicated direct, time definite, scheduled and routed carriage
  • Inventory management services for optimal product positioning that meets all service level agreements (SLAs)
  • Multi- Mode transportation options ensure time sensitive deliveries meet deadlines
  • Expert handling for sensitive deliveries to mitigate risk and limit claims exposure
  • Service partner training for customized handling and transportation of your goods
  • 3rd Party Survey Results to provide real time analytics for SLA comparison

Supply Chain Cost Process

The Amer- Trans Logistics mission is to provide the most cost effective, efficient logistics process for our clients. We apply an integrated approach to managing supply and distribution networks.  This allows the supply chain to work more efficiently at a lower cost.

Our values include:

  • Reducing waste, including excess inventory
  •  Improving customer service responsiveness
  • Improve communication to provide information regarding:
    • Speed timeliness & accuracy of information
    • Reduce cycle times
    • Improve coordination of efforts
  • Reduce overall costs in supply chain to  achieve:
    • Reducing inventory costs
    • Reliable supplier performance
    • Improved transportation service
    • More satisfied customers